Nov 27, 2008
Are You Prepared for the New Customer Service Accessibility Laws?
The Accessibility for Ontarians with Disabilities Act, 2004 (“AODA”) came into force in June 2005, but its impact is just beginning to be felt. Accessibility standards for customer service have now been established by regulation, with almost every public and private sector organization in Ontario needing to comply by January 1, 2010, for most public sector entities and January 1, 2012, for the private sector.