Role Summary

We are looking for a highly organized and proactive Catering Coordinator to join our Business Services team. This role reports to the firm’s Chief Client Officer and works closely with all business services units and other firm stakeholders.

In this role, you will be responsible for delivering exceptional services and seamless operations in our reception, boardroom and servery areas. You will be responsible for onsite catering and welcoming guests/clients at the reception. You should have excellent organizational skills, strong attention to detail, and the ability to liaise effectively with various personnel.

This is a full-time, permanent opportunity, with core work hours of Monday to Friday from 9:00 a.m. to 5:00 p.m. This position does not offer hybrid work arrangements; it requires working in the office full-time, five days a week.

Key Responsibilities

• Catering coordination with vendors to arrange food and beverage services which includes liaising with internal stakeholders to understand catering needs and ensuring dietary requirements and preferences are met for onsite meetings and events.
• Provide daily reception coverage at the front desk during breaks, at lunch time, end of day coverage and during planned vacation or unplanned absences. This will include:
  • Answering and professionally managing all incoming calls through the main line.
  • Directing calls to appropriate lawyers and staff members promptly and accurately.
  • Greeting clients, guests, and visitors with warmth and professionalism.
• Responsible for ordering and maintaining internal supply of food and beverages.
• Responsible for receiving and processing catering invoicing.
• Managing the budget for catering operations, ensuring cost-effective solutions.
• Provide on-site support during larger client meetings and events.
• Coordinating all aspects of guest/client visits, meetings and hosted events, which includes utilizing the meeting room booking tool to pull daily/ weekly reports to plan accordingly.
• Vendor relations, which includes building relationships and contract management with vendors for catering, and security (as and when required) to ensure high-quality service and timely delivery.
• Safeguard our premises through strict security and office protocols including opening and/or closing the main reception area.
• Provide administrative support as needed, including preparing reports and maintaining records related to catering activities.
• Other duties and projects as assigned.

Required Skills & Qualifications:

• Proven experience in catering and event coordination, hospitality or related role.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and experience with boardroom scheduling software would be advantageous.
• Attention to detail and a commitment to providing outstanding service.
• Ability to work collaboratively with other Business Services teams, and various internal and external stakeholders.
• Flexibility to adapt to changing priorities and handle last-minute requests.
• A Smart Serve Certificate would be highly advantageous but is not required.
• Overtime may be required for special events.

Candidates who meet the above qualifications are asked to apply online with a copy of their resume and cover letter attached (preferably together in a single file). Please click here to apply online.

We are seeking a professional and welcoming Client Experience Coordinator to serve as the first point of contact for our full-service regional law firm. This role is integral to creating an exceptional experience for our clients and ensuring smooth daily operations for our team of professionals. The ideal candidate will be an organized, proactive individual with excellent communication skills and the ability to manage multiple priorities in a fast-paced professional environment. This role reports to the Chief Client Officer.

This is a full-time, permanent opportunity – Monday to Friday from 9:00 a.m. to 5:00 p.m. This position does not offer hybrid work arrangements, it requires working onsite 5 days a week.

Key Responsibilities

Reception & Telephone Management:

• Answer and professionally manage all incoming calls through the main line
• Direct calls to appropriate lawyers and staff members promptly and accurately
• Greet clients, guests, and visitors with warmth and professionalism
• Handle general inquiries and provide information about the firm as appropriate
• Monitor and respond to reception email inquiries in a timely manner

Administrative Support:

• Coordinate and manage boardroom bookings in the scheduler, including scheduling accuracy, food and beverage requirements, technical equipment setup, and room configuration, etc.
• Collaborate and assist with fulfilling catering requirements for meetings and events
• Direct incoming client deliveries
• Maintain reception area cleanliness, organization, and professional appearance
• Maintain office supplies for reception and common areas
• Update and maintain the firm’s internal phone directory and contact lists
• Liaise with building management regarding facilities, security, and access issues

Financial & Operational Support:

• Track and manage reception-related expenses and budgets
• Process invoices for catering, office supplies, and reception services
• Maintain accurate records of expenditures and prepare expense reports for review
• Assist with vendor management and coordinate with approved suppliers

Additional Duties:

• Provide backup support for other administrative functions as needed
• Assist with special projects and firm initiatives as assigned by the CCO
• Contribute to process improvement initiatives to enhance client experience
• Other duties as required to support firm operations

Qualifications

Required:

• High school diploma or equivalent
• Minimum 3-5 years of reception or front desk experience, preferably in a law firm or other professional services environment
• Track record of delivering a seamless and professional client experience from first point of contact to resolution
• Exceptional telephone etiquette and verbal communication skills
• Strong written communication abilities
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Excellent organizational and time management skills
• Ability to maintain composure and professionalism under pressure
• Discretion and ability to handle confidential information appropriately
• Strong interpersonal skills and ability to interact with all levels of staff and clients

Preferred:

• Experience in a law firm or professional services setting
• Familiarity with boardroom booking systems and catering coordination
• Experience with budget tracking and expense management

Competencies:

• Client service excellence
• Professional demeanor and appearance
• Attention to detail and accuracy
• Adaptability and flexibility
• Problem-solving and initiative
• Team collaboration
• Multitasking in a demanding environment

What We Offer

• Competitive salary
• Comprehensive health and dental benefits package from day one
• Group Retirement Savings Plan with employer match
• Collaborative, inclusive, and supportive work environment
• Central Toronto location with convenient transit access

Candidates who meet the above qualifications are asked to apply online with a copy of their cover letter and resume attached. Please click here to apply online.

Role Summary

We are currently recruiting a Litigation Legal Assistant to join our Commercial Litigation practice. This is an exciting opportunity for an individual who enjoys variety at a busy, fast-paced desk that offers a broad range of litigation, legal, and executive assistant responsibilities and challenges. In this role you will be supporting three legal professionals.

The successful candidate must be able to confidently utilize one’s strong litigation and technical knowledge and practice management skills to execute in this role. You will be required to demonstrate initiative, strong communication (verbal and written) and organizational skills, and have a desire to work in a team environment to promote a client-focused culture.

This is a full-time, permanent opportunity with core work hours of Monday to Friday, 9:00 a.m. to 5:00 p.m. We are currently operating a hybrid work model, and the successful candidate will be required to work in the office a minimum of 3 days per week.

Responsibilities

• Drafting and/or preparing various legal documents (pleadings, notices of motion, notices of application, affidavit, facta, etc.), presentations and correspondence, and ensuring that they are accurate and in proper format.
• Compiling records and briefs as and when required.
• Arranging for service and filing of legal documents and related instructions to process servers/agents and filing with the appropriate courts.
• Managing and tracking deadlines, conditional dates, and appointments, including managing the lawyers’ calendars and scheduling appointments and court dates as needed.
• Typing up general correspondence and various legal documents from handwritten notes, phone, or verbal instructions.
• Opening and closing files electronically and physically, which also includes maintaining detailed matter/client lists and maintaining the electronic filing system (iManage).
• Running monthly accounts; reviewing entries for accuracy and completeness.
• Entering dockets into accounting software (3E) as and when required.
• Managing internal and external communications, including incoming calls, mail, faxes and e-mail, responding when needed and as appropriate.
• Dealing with and responding to client inquiries and conducting follow up as required.
• Entering and updating client contact lists in the CRM (InterAction) and working closely with the Marketing and BD department as and when required.
• Other general administrative duties such as scheduling appointments and meetings, booking meeting rooms, making travel arrangements, etc.; working with other internal Departments to provide documents/other materials on time to meet client needs.
• Continually assessing and establishing work priorities as needed.
• Demonstrating a team approach; supporting and standing in for colleagues to cover absences.
• Other administrative duties as assigned.

Required Skills & Qualifications

• At least three (3) to five (5) years of relevant litigation work experience is required.
• Post-secondary education with a Legal Assistant Diploma and/or Law Clerk certificate.
• Thorough understanding and knowledge of legal terminology, procedures and statutes.
• Strong working knowledge of the Rules of Civil Procedure and the steps and stages that arise in litigation.
• Proficient with legal software and MS Office 365 (Word, Excel, Outlook, PowerPoint, Teams).
• Proficient with PDF software (Tungsten/Kofax Power PDF/ Adobe).
• Excellent time management, organizational and prioritization skills.
• Ability to work independently and within tight timelines.
• Eagerness to learn new technology/processes and further develop skills.
• Familiarity with the scheduling and in-person and virtual filing processes for the Toronto and Ontario courts.
• Excellent attention to detail and diligent proofreading skills.
• Strong interpersonal skills and an excellent team player.
• Passionate about providing quality service and work product to lawyers, clients and the courts.
• Good judgement and ability to exercise discretion when dealing with confidential and sensitive matters.

Candidates who meet the above qualifications are asked to apply online with a copy of their resume and cover letter attached (preferably together in a single file). Please click here to apply online.

Role Summary

Reporting to the Chief People Officer, the Director, Human Resources plays a pivotal role in shaping and executing the Firm’s people strategy to attract, develop, and retain exceptional talent. This role provides both strategic and operational HR leadership across the full employee lifecycle, ensuring the effective delivery of HR services, programs, and systems that support Firm goals.

The Director oversees all aspects of HR including talent management and development, employee relations and engagement, compensation and benefits, payroll, HR operations, and the recruitment of support staff. The role also provides leadership for Legal Support Services, focusing on developing legal administrative talent and improving legal operations and efficiency.

Key Responsibilities

• Partner with the Chief People Officer and Firm leadership to advance the people strategy, drive engagement, and enhance organizational effectiveness.
• Serve as a trusted advisor to leaders on talent, leadership, and employee relations matters.
• Lead and develop a team including HR, payroll, and legal support professionals.
• Promote a cohesive, collaborative, and client-focused culture.
• Provide coaching and guidance on employee relations, performance management, conflict resolution, and policy compliance.
• Manage annual performance review and compensation processes.
• Oversee payroll, benefits, and leave administration.
• Manage HR budgets and ensure effective resource allocation.
• Chair the Firm’s Joint Health & Safety Committee and advise on legislative and policy matters.
• Maintain data integrity and analytics within the HRIS, leveraging insights for decision-making.
• Lead or support projects that enhance legal operations and overall Firm efficiency.
• Stay current on HR best practices and recommend improvements to policies, programs, and processes.

Knowledge, Skills & Experience

Education and Credentials

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Certified Human Resources Leader (CHRL) designation considered an asset.

Experience

• Minimum of eight (8) years of progressive human resources management experience in a professional services environment, law firm experience preferred.
• Proven success at effectively operating at both a strategic and tactical level with a comfort level being hands on with tasks at varying levels of complexity.
• Experience managing employee relations, talent management, employee engagement, and change initiatives.
• Strong track record leading and developing high-performing HR teams.
• Demonstrated experience overseeing payroll, benefits, and HRIS systems, including data integrity and analytics.
• Deep understanding of current HR trends, digital transformation, and workforce strategies.

Knowledge and Skills

• Strategic yet hands-on leader with strong business acumen.
• In-depth knowledge of employment legislation including but not limited to: Employment Standards Act, Pay Equity Act, Occupational Health & Safety Act and Accessibility for Ontarians with Disabilities Act.
• Excellent communication skills—confident, professional, and discreet in handling sensitive matters.
• Exceptional interpersonal, coaching, and influencing abilities.
• Strong project management skills with the ability to manage multiple priorities.
• Analytical thinker with sound judgment, problem-solving, and conflict resolution skills.
• Proficiency with HRIS and payroll systems and Microsoft Office Suite; experience using HR data for decision-making.

Candidates who meet the above qualifications are asked to apply online with a copy of their resume and cover letter attached (preferably together in one file).

We are seeking a Facilities and Projects Lead to join our Operations team on a permanent, full-time basis, reporting to the Senior Manager, Operations. The ideal candidate will have a strong background in facilities management with the ability to oversee day-to-day operations, ensure a positive, efficient workplace experience, and lead projects that enhance our office environment and operational effectiveness. This onsite role is based primarily in our Toronto office, Monday to Friday, 8:00 a.m. to 4:00 p.m., with regular travel to our Oakville office (at least once per month) and occasional flexibility based on business needs.

Key Responsibilities

Facilities Operations:

• Serve as the primary point of contact for building management, vendors, and contractors, ensuring timely and professional service delivery.
• Oversee day-to-day facility operations, including maintenance, repairs, and routine inspections.
• Monitor and track facilities and office inventory budgets, service contracts, quotes and invoices.
• Support security, safety, and emergency preparedness, including participation on the Health and Safety Committee.
• Ensure compliance with health, safety, and accessibility regulations.
• Build collaborative relationships with lawyers, legal support and business services teams to address facility needs efficiently and with a service-first mindset.

Workplace Experience:

• Coordinate seating plans and coordinate office moves or reconfigurations, ensuring minimal disruption and smooth transitions.
• Collaborate with other departments on meeting room logistics and event-space requirements, including set-up and tear-down for all internal and external events.
• Maintain a positive, service-oriented workplace culture.

Special Projects:

• Lead and support workplace improvement initiatives, such as paperless office transitions, space optimization, and other workplace projects from planning through implementation and evaluation.
• Collect and analyze project data to monitor progress, identify risks, and support successful delivery of initiatives.
• Assess needs and provide recommendations for future facility and workplace enhancements.

Qualifications, Skills and Experience

• 6+ years of experience in facilities coordination, operations, or property management, ideally in a professional services or law firm environment.
• Flexibility to respond to after-hours issues at both office locations and perform physical tasks as required (e.g., lifting up to 30 lbs, bending, reaching, walking/standing for extended periods).
• Proven ability to manage vendors, contracts, and budgets effectively.
• Strong customer service skills and experience maintaining a professional, client-ready office environment aligned with firm standards.
• Experience leading workplace improvement or relocation projects.
• Proficient in Microsoft Word, Excel, Teams, and SharePoint; familiarity with facilities management systems is an asset.
• Sound knowledge of health and safety, accessibility, and emergency preparedness requirements.
• Excellent communication, interpersonal, and client service skills.
• Highly organized, able to manage multiple priorities and deadlines with professionalism and discretion.
• Post-secondary education in facilities management, operations, or project management preferred; PMP certification an asset.

Candidates who meet the above qualifications are asked to apply online with a copy of their resume and cover letter attached (preferably together in a single file). Please click here to apply online.

This position reports directly to the Marketing Manager. The Internal Events Specialist serves as an internal collaborative business partner and planning resource to the firm’s business services units. This role acts as a central coordination point for internal events and cross-departmental collaboration, ensuring seamless execution of company-wide initiatives and maintaining strong working relationships across all business units. This role will also provide occasional support to the External Events Specialist as needed, assisting with ticket distribution, planning, logistics, and coordination for external events and client entertainment.

Key Responsibilities

Event Planning & Administration:

• Plan and execute all internal events annually, both in-person and virtual related to internal working committees, human resources, professional development and Partnership
• Maintain comprehensive internal event calendar and coordinate weekly planning meetings with internal stakeholders
• Design and deploy event communications including invitations, reminders and confirmations
• Produce event budgets, tracking and reconciliation, work-back schedules, and post event communications and analyses
• Reconciliation of department credit card and vendor invoices
• Promotional collateral sourcing and inventory
• Support additional organizational initiatives and special projects as needed
• Support the firm’s external events specialist where required

End-to-End Event Logistics:

• Support planning calls and coordinate deliverables with internal stakeholders
• Organize all event requirements including catering, AV equipment, venue setup, signage, rentals, entertainment, and staffing
• Maintain project timelines with associated action items
• Coordination of regular events meetings with internal stakeholders, budget tracking and reconciliation, work-back schedules, and post event communications

On-Site Event Management:

• Oversee event registration, nametag creation, and packaging
• Provide in-room support and ensure presenter readiness
• Coordinate with internal staff, venue personnel, and webcast providers during events

Technology & Communications:

• Utilize CRM (InterAction) and communications software to streamline event-related correspondence and client engagement

Virtual Meeting & Webinar Administration:

• Schedule, host, and manage virtual meetings, training sessions, and webinars in Zoom and Microsoft Teams – Includes coordinating invitations and communications, preparing and supporting speakers, and recording/distributing session materials in alignment with Firm standards
• Configure and oversee platform features (e.g., waiting rooms, breakout rooms, polling, Q&A, presenter permissions)
• Provide real-time technical assistance

Qualifications

• Post-secondary education in Marketing, Communications, Event Management, or a related field
• Minimum 2+ years of experience in event planning, preferably in a law firm or professional services environment
• Experience coordinating both in-person and virtual events
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Experience developing and managing event budgets, timelines, and logistics
• Ability to coordinate cross-functional teams and manage stakeholder expectations
• Excellent written and verbal communication skills
• Ability to craft professional event communications including invitations, reminders, and follow-ups
• Strong interpersonal skills with a collaborative mindset and ability to build relationships across departments
• High level of accuracy in managing event logistics, budgets, and communications
• Proven ability to troubleshoot and resolve issues in real-time during events
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Willingness to support external events and special projects as needed
• Willingness and availability to work flexible hours as required, as events can take place outside normal working hours

Technical Skills:

• Excellent working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated expertise with virtual meeting platforms, particularly Zoom and Microsoft Teams
• Proficiency in configuring and managing virtual meeting and webinar features (e.g., breakout rooms, polling, Q&A) and troubleshooting technical issues

Candidates who meet the above qualifications are asked to apply online with a copy of their cover letter and resume attached. Please click here to apply online.